Clear answers about registration, the wallet, deposits, bidding and awards
On the sign-in page choose "Sign up", enter your email and a password (at least 6 characters). Then verify your identity with Nafath from your account page so you can register for auctions.
To confirm every bidder's identity and protect all parties. You cannot register for an auction or bid before verification is complete; it is done once per account.
Open the "Wallet" page from the top menu, choose an amount and complete the process. Your available balance updates immediately and every top-up is recorded in the transaction history.
The deposit is an amount set by the organizer for each auction. It is held from your available balance when you register for the auction, and bidding is not possible without it. The required amount is shown on the auction page before you register.
Open the auction page, make sure Nafath verification is complete and your balance covers the deposit, then press "Register and pay deposit". You can register in advance for upcoming auctions.
Once registered for a live auction you will see the bid box with the minimum allowed amount (current price plus the minimum increment). A bid is binding and cannot be withdrawn once confirmed.
If a bid arrives in the final minutes, the auction is extended automatically for a short time so everyone has a fair chance to respond. The countdown updates live in front of you.
If you do not win, your full deposit returns to your wallet automatically when the auction ends, and also if the auction is cancelled.
Your deposit is credited toward the award price, and the remaining amount appears on the auction page and in your wallet for you to pay from your balance.
Through the "Contact us" page or the channels listed at the bottom of the page.
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